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![]() Please read what our customers have to say about usHow was your overall customer service satisfaction? I'm very satisfied with the service. Two onenjus that I'd received from my Dad years ago had broken. The repairs brought them back to life, with new beads to replace those that were lost. Seeing Darcie at the NW Buddhist Convention brought to light that they could be repaired, so I'm very happy that she was there. I have also had a men's onenju from Hoseki Designs. It was designed with larger hands in mind and fits comfortably. Please comment on the quality of the item(s) purchased/received: You can "feel" quality in the onenjus simply by weight. You can feel that they are substantial. The beads being of such quality, it is likely that they will maintain their luster and attractive appearance. And, being able to receive service from the factory is a big plus. Additional comments and suggestions: Having seen the reception by people in the Northwest District at their convention, it is apparent that the physical presence of Hoseki Designs adds to the event. I hope you continue to attend such events and that your presence increases. Mike I.
How was your overall customer service satisfaction? Unbelievable! I knew the "wait" time was not long, and given fair warning for any delays. Workmanship is excellent and quality is excellent! Please comment on the quality of the item(s) purchased/received: I can only comment that everyone who has one of the onenjus wears it every week to service. I think that speaks for itself! They also know if there is a question or if something happens to their product, it is not a hassle to ask for repairs, adjustments, or replacements. Trust in the product and trust in the company is key to your success! Additional comments and suggestions: None June A.
How was your overall customer service satisfaction? Excellent. I was satisfied. I have bought items before (2009) and am a returning customer. Please comment on the quality of the item(s) purchased/received: Good quality materials Additional comments and suggestions: Keep up the good work. Thank you for promoting/supporting Buddhism. Jane E.
How was your overall customer service satisfaction? Are you kidding? People can't believe how beautiful the o-nenjus are! Please comment on the quality of the item(s) purchased/received: Excellent! Additional comments and suggestions: People love the whole presentation. I love the boxes which makes it so fancy but bringing to the hospital does create storage (which there isn't any) problems but I tell the volunteers to keep the boxes in their car trunk. But don't change a thing! (Note: This comment is related to the o-nenju donation to the Stanford Hospital Spiritual Care Program) A.O.
How was your overall customer service satisfaction? I am very happy to have met you, Darcie. Your work and service makes me feel like I have full trust in you. You are very easy to talk to and feel like you can be one of my family. Please comment on the quality of the item(s) purchased/received: I am very happy and satisfied with whatever items I have bought through you. You just make me feel so content and I can trust you with whatever you say to me. Additional comments and suggestions: Just keep up your good work at what you are doing and you will be very successful whatever you do. Aki S.
How was your overall customer service satisfaction? Very good – especially the follow up! Please comment on the quality of the item(s) purchased/received: Excellent! Many compliments! Additional comments and suggestions: None Martha T.
How was your overall customer service satisfaction? Great! Very satisfied! Please comment on the quality of the item(s) purchased/received: Excellent! Many compliments! Additional comments and suggestions: Great Service! Ted T.
How was your overall customer service satisfaction? Very good. Darcie gets it done so fast – when promised. She knows her product and work. Please comment on the quality of the item(s) purchased/received: Very nice job and the quality of the beads makes it all come together so beautifully. I enjoy seeing all the colors – so hard to not look and buy. Additional comments and suggestions: Darcie is so friendly and easy to get to know ands you can tell she enjoys her job/handicraft. Thanks so much Darcie. Linda I.
How was your overall customer service satisfaction? Excellent! I needed my merchandise in somewhat of a hurry and received in plenty of time. Please comment on the quality of the item(s) purchased/received: Again excellent. Beautiful work. Nicely packaged in a gift box. Additional comments and suggestions: The website doesn’t automatically calculate the sales tax but that’s a minor thing. Overall experience was excellent and would be happy to purchase from Hoseki Designs again or recommend to friends or relatives. (Note to customers: The sales tax issue was resolved the same day the order was placed. Thank you for bringing this issue to our attention) Richard Y.
How was your overall customer service satisfaction? Excellent, the custom ordered o-nenju turned out beautifully. The service was great as it only took 11 days to receive it. In addition, Darcie not only offered free shipping but she ended up hand delivering it to my home. Please comment on the quality of the item(s) purchased/received: The o-nenju appears extremely well constructed and very durable. Additional comments and suggestions: Darcie did a wonderful job of understanding the special order request and the o-nenju design turned out beautiful. She is also very communicative in regards to the design and construction. Darcie was great to deal with. Eric Q.
How was your overall customer service satisfaction? Outstanding!!! Darcie was very welcoming and attentive when I first approached her about some custom work. She was very professional, and extremely fast getting the work done and shipped back to me. For the number of o-nenju I was having made/repaired I would have been satisfied with waiting several weeks, but I received the finished work in less than a week! She quickly contacted me about specifics for the design of the various o-nenju, which although I wasn’t too particular about, I appreciated her thoughtfulness and thoroughness to contact me before proceeding further with any more work she had yet to finish. I would definitely have he create anything else I needed in the future, and I’ll be sure to also purchase more of her original designs. Please comment on the quality of the item(s) purchased/received: I had Darcie create several o-nenju out of different semi-precious stones for me. I had bought beads at various times and different places, and always thought they would make really nice o-nenju. I also had a few o-nenju that were in need of repair. She did a fabulous job, and I love the little details she pays attention to – the color coordination of the elastic/string and the stones/beads, the length of the tassel, and the overall size and look. I have also bought a few of her original designs and the quality of the stones, along with the other materials she uses are top-rate. Darcie is my first choice for any new o-nenju as well as repair work for my old favorites. Additional comments and suggestions: n/a Pam M.
How was your overall customer service satisfaction? Extremely satisfied. Darcie is wonderful! Very helpful advice, follows through in a timely manner, and nice to talk to. Please comment on the quality of the item(s) purchased/received: As always, very satisfied. Additional comments and suggestions: Keep up the great work! David T
How was your overall customer service satisfaction? Darcie gave me descriptions and history of each stone that I chose which made my decision that much easier. Order and delivery of my o-nenju was quick and faster than anticipated. Service was excellent. Please comment on the quality of the item(s) purchased/received: Great! Additional comments and suggestions: n/a David M.
How was your overall customer service satisfaction? I was very pleased with the overall customer service of Hoseki Designs. Please comment on the quality of the item(s) purchased/received: Absolutely top quality in both craftsmanship and design. I was very happy with the natural gemstones used in each piece and the superb way each was strung. Additional comments and suggestions: I am always happy to do business with Hoseki Designs. Their pieces are beautiful, their staff is helpful and friendly, and their service is simply amazing and swift.
Daniel C.
How was your overall customer service satisfaction? Very friendly and knowledgeable. She must have had a long day (weekend) every time I went there she was there. Please comment on the quality of the item(s) purchased/received: Very good quality. Nice to see real stone (natural material) instead of glass in o-nenju. Variety of color and style was excellent. Additional comments and suggestions: If you think of how many beads in o-nenju I thought price was very good. After the convention we compared each others purchases. Everyone seems happy with their new additions. I really like mine. Note from Hoseki Designs: Comments from this customer was from her attendance/shopping
Machiko W.
How was your overall customer service satisfaction? I ordered online from Darcie and she promptly sent the o-juzu that I had picked out. It was quick and easy. Please comment on the quality of the item(s) purchased/received: I was so pleased with the excellent quality and beauty of the o-juzu that I had picked out from the pictures she had online. It was exactly like the picture in every way. Additional comments and suggestions: I wouldn’t hesitate to order from Darcie again, either at a convention or online.
MaryAnn S.
How was your overall customer service satisfaction? Hoseki Designs was very accommodating in having everything delivered by our Family service date. Please comment on the quality of the item(s) purchased/received: Very nice, beautiful! Additional comments and suggestions: N/A
Reverie I.
How was your overall customer service satisfaction? It was great. Darcie is always willing to go beyond to find what the customer wants. Please comment on the quality of the item(s) purchased/received: I love my bracelet (wrist o-nenju). I wear it everyday. Additional comments and suggestions: Darcie is so great to work with. She adds so much to our NW Conventions.
Michael S.
How was your overall customer service satisfaction? We have never encountered such exceptional service. My husband’s o-nenju broke and Darcie not only repaired it, but added beads to make it fit better – all at no charge. We are amazed and grateful for such gracious service. Please comment on the quality of the item(s) purchased/received: Darcie uses materials of the highest quality. We commissioned a specific gift and it was made utilizing Crystallized™ Swarovski Elements Pearls – simply stunning. Additional comments and suggestions: The personal commitment to beauty of design and integrity of service makes Hoseki a truly remarkable business. We would highly recommend Hoseki Designs without reservation.
Pat H.
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